Question to Ask Garage Door Installers Before Hiring Them

Maybe you need to find someone to install a garage door on your brand new home. Or maybe you are in search of garage door installers to replace your old door. In either case you need to know the company you hire is honest, dependable, does quality work and will stand behind what they do. But with so many people professing to be ‘experts’ at garage door installation in Denver how do you know who’s the real deal and who are the pretenders looking to make a quick buck? We recommend you ask the following questions before you decide to hire someone to install your garage door.

Questions to Ask Garage Door Installers

It’s important to find the right people to install your new garage door. Not necessarily because it’s such a huge expense - in most cases it’s not - but because garage doors are big and heavy and potentially very dangerous. So it’s important the company that installs your door knows what they’re doing. The point of these questions is to winnow down your choices to only those installers you have reason to believe will get the job done right.

• How Long Have You Been in Business? - Everyone has to start somewhere. But if at all possible you don’t want to be someone’s first customer. Simply because it typically takes companies a little while to work out the kinks. And you don’t want to be a kink. So ask how long they’ve been in business. If they’re brand new, or almost brand new to the business, you should probably take a pass.
• What is Your Business Address? - You should ask about a business address for one good reason: accountability. If someone cannot or will not provide a valid business address you should take a pass. If they don’t have a business address what’s to prevent them from doing a slapdash job and then disappearing into the woodwork with your money? Remember, garage doors are big, heavy mechanical objects. If installed wrong they could malfunction and cause grievous bodily harm or worse.
• Can You Provide References? - If the company can’t provide even a single reference you should take a pass. Granted, no one is going to refer you to unhappy customers. But it’s important to know that there is someone out there that had a favorable experience with the company. And the more the better. If a company says they’ll get back to you with the references, wait for them to do so and then check those references before making up your mind. If they never get back with the references move on to someone else.
• Are You Fully Insured? - This one is non-negotiable. You’ll want to see some proof of insurance before you enlist the services of a garage door installation company. Why? Because if one of the people doing the installation gets hurt while working on your property and they aren’t insured, do you know who’s liable? If you said “I am”, congratulations. The fact is, it could wind up costing you plenty if you hire someone to install your door that is not insured and they get hurt.
• Can You Put Your Estimate in Writing? - When it comes to building a quantum computer you can maybe understand why someone would be hesitant to put the estimated cost in writing. But garage doors aren’t quantum computers. They’re a known quantity and the company should have copious experience installing them. Therefore, it’s not asking too much to have them put their estimate in writing. If they want to inspect the garage first (and they should), go ahead and let them. But if they won’t put their estimate in writing you have to wonder why.
• Do You Guarantee Your Work? - The door itself, as well as the various components such as the opener, should all come with their own warrantees. What you want to know is whether the garage door installers will guarantee their handiwork. After all, if they install something improperly that’s not the fault of the garage door opener manufacturer. Or the spring manufacturer. That’s the installer’s fault. They should be willing to stand behind their work. Otherwise you should take a pass.
• Who Will Handle the Permit? - Like it or not permits are a way of life here in the US. About the only things you can do around the house without a permit are hang a light fixture and paint the kids’ room. In most cities and towns in Colorado you’ll need a permit to install new or replace an old garage door. If you’re unsure whether a permit is required in your town simply call city hall and ask. If one is required (and there’s a good chance it will be), the garage door installation company should handle that for you. If they won’t you should choose a company that will.

The Bottom Line

It’s vital that your new garage door be installed properly to avoid it causing serious injury or worse. As such, it’s important you are able to trust the garage door installers. Before you enlist the services of anyone or any company to install your garage door ask them the above questions. If they refuse to answer or give evasive answers, thank them for their time and move on.

And if you need garage door installation in Denver call A Better Garage Door and ask as many questions as you like. We’ll be happy to answer.